Frequently Asked Questions
Everything you need to know about your Shop Mattel order
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return.
How do I determine my size?
Each product page includes a detailed size guide. We recommend measuring your bust, waist, and hips to compare against our specific garment measurements for the best fit.
Can I change or cancel my order after it's placed?
Once an order is placed, it is sent immediately to our fulfillment center. We are unable to guarantee changes or cancellations, but please contact support within 30 minutes of ordering.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna or Afterpay.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.